Contact Us

We're happy to answer your questions!

Need help?

• Visit our Frequently Asked Questions page for answers to common questions and issues.
• For warranty information, visit the Warranty Program page or the Warranty Claims page to submit a claim request.
• Reach us by phone at 888-459-2337, from 7:30am-4pm PST Monday through Friday.
• Reach us by email at service@furhaven.com, or you can fill out the contact form below.

Have an issue with your product?

• If you would like to make a warranty claim, please visit the Warranty Claims page and customer service will gladly assist you.
• To register your new purchase and warranty details, please visit our Warranty Program page.

Looking for your order?

• Please allow 1-2 days for orders to receive an origin scan after being dropped off with the corresponding shipper
• If your tracking information is older than 5 days and still shows no movement, please send us an email at service@furhaven.com.

Have other business related inquiries?

• Click for Business Inquiries and Social Media & Marketing.
• For press inquiries, email pr@petwisebrands.com.