Ascentials FAQs

What type of materials are used in these products?

Our products are made from durable wood, including solid wood, veneered board, and plywood, as well as recycled corrugated materials, designed to withstand regular use by cats. The specific type of wood varies by product.

The corrugated material used is made from 100% recycled content and is fully recyclable at the end of its life cycle.

How much weight can the wall-mounted products support

Depending on the product, most of our wall-mounted items are designed to support up to 18 pounds, making them suitable for most cats. Please check the product listings for specific weight limits. It's important to assemble them according to the instructions, and we recommend mounting them on studs for maximum stability.

Are the cat towers and wall-mounted products suitable for multiple cats?

Yes, our products are sturdy and spacious enough to accommodate multiple cats, providing ample space for play and rest. Depending on the product, most of our wall-mounted items are designed to support up to 18 pounds. Please check the product listings for specific weight limits.

Can these products be customized to fit different spaces?

Most of our cat towersand wall-mounted designs are modular and can be customized to fit various spaces and layouts.

What tools will I need to assemble the cat towers and wall-mounted products?

You will need basic tools such as a screwdriver, electric drill, level, pen, and painter's tape for assembly and installation. Hardware is included in the package. Please check the product listing for specific needs related to each product.

How long does it typically take to assemble the products?

Assembly time varies depending on the product, but most customers can complete the process in about an hour.

Are there any special installation tips for ensuring the wall-mounted products are secure?

Ensure you mount the products on studs or use appropriate wall anchors to secure them properly. Our assembly videos provide detailed instructions.

Where can I find the assembly instructions and videos?

You can access assembly instructions via the QR code provided on the instruction sheet included in the package. 

How do I clean and maintain the wooden and corrugated materials?

Clean the wooden parts with a damp cloth. For corrugated materials, use a vacuum or a lint roller to remove fur and debris.

How often should I check the hardware and fittings for safety?

We recommend checking the hardware and fittings every few months to ensure they remain secure.

Can the products be disassembled and reassembled if I move?

Yes, our products are designed to be easily disassembled and reassembled, making them convenient for moving. However, you may need additional drywall anchors for the second installation if they were included in the original assembly.

Are the products safe for kittens and older cats?

Yes, our products are designed to be safe for cats of all ages, from kittens to seniors.

What safety precautions should I take when using the cat towers and wall-mounted products?

Ensure all parts are securely fastened and regularly check for any signs of wear or damage.